Overview
This privacy policy (“Privacy Policy”) sets out how “Aquavision Plumbing Solutions Pty Ltd” collects, stores, uses, protects, shares and discloses your personal information. It applies to this website and all related websites, applications, services and tools. By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by the Company in the manner described in this Privacy Policy.
The Australian Privacy Principles
Aquavision Plumbing Solutions Pty Ltd is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (“Privacy Act”). The APPs establish minimum standards for the private sector in relation to the collection, handling, use, disclosure, management, access, correction and disposal of ‘personal information’ about natural persons. In summary, ‘personal information’ is information or an opinion relating to an individual which can be used to identify that individual.
How We Collect Personal Information
The Company collects personal information in a number of ways, including: (a) when you provide information directly to Aquavision Plumbing Solutions Pty Ltd through the website, in person, by phone or in writing (whether by email, through surveys or any other electronic or other means).
What We Collect
We may collect the following types of personal information in order to provide you with our services (“Services”): (a) your name, phone number, mobile telephone number, email address, and other contact information and; (b) any other information provided by you to us including without limitation through use of the Website or Services.
How Personal Information is Used
Our principal purpose in collecting, using and storing your personal information is to provide the Services in a personalised, safe and efficient manner. You consent to Aquavision Plumbing Solutions Pty Ltd, using, storing, sharing and disclosing your personal information to: (a) conduct our business, generate content and provide customer support and payment services (including updates and improvements); (b) communicate with you; (c) detect, investigate and prevent potentially unlawful acts or omissions or acts or omissions with the potential to breach our Terms of Use, this Privacy Policy or any other policy; (d) enforce our Terms of Use, this Privacy Policy or any other policy; (e) verify information for accuracy or completeness (including by way of verification with third parties); (f) comply with our legal obligations, a request by a governmental agency or regulatory authority or legally binding court order; (g) combine or aggregate your personal information with information we collect from third parties and use it for the purposes set out this Privacy Policy; (h) aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you; (i) resolve disputes and to identify, test and resolve problems and; (j) protect a person’s rights, property or safety.
Disclosure of Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to: (a) our staff members; (c) your authorised representatives; (d) third parties to whom you expressly ask us to send, or consent to us sending, your personal information; (e) government and regulatory authorities and other similar organisations, as required or authorised by law; and (f) such entities that we propose to merge with or be acquired by. We will take reasonable steps to ensure that anyone to whom we disclose your personal information respects the confidentiality of the information and abides by the APPs or equivalent privacy laws.
Storage and Security
We store, protect and process your personal information by taking reasonable steps. The reasonable steps we take include protecting the information from misuse or loss and from unauthorised access, modification or disclosure. Where we no longer require your personal information for a permitted purpose under the APPs, we will take reasonable steps to destroy it.
Access to Information
Subject to the Privacy Act, you may request to access the personal information we hold about you by emailing us at the address listed under “Contact Us” below. All requests for access will be processed within a reasonable time. In certain instances, we may not be required or able to provide you with access to your personal information. If this occurs, we will give you reasons for our decision not to provide you with such access to your personal information in accordance with the Privacy Act. There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in certain circumstances such as if you make repeated requests for information or where the information is held by a third-party provider. Aquavision Plumbing Solutions Pty Ltd endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. If you believe the personal information we hold is inaccurate, please let us know and generally we will amend it upon request. If we disagree with your request, we will only do so on reasonable grounds and we will let you know the reasons for the refusal.
Refund Policy
Aquavision Plumbing Solutions Pty Ltd does not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
Contact Us
If you receive communications purporting to be connected with us or our Services that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using our contact details by visiting our contact page.
If you have a question regarding this Privacy Policy or you would like to make a complaint, please contact Aquavision Plumbing Solutions Pty Ltd at:
Aquavision Plumbing Solutions Pty Ltd
Email: info@aquavisionps.com
Ph: 0493 058 762
ABN: 51 649 819 741
